Our Policies

Processing Times

*Please keep in mind that this does not include shipping. Business days include weekdays only, holidays & weekends are not included. 

Ready to Ship Wigs: 1-2 Business Days

Preordered Wigs: 7-15 Business Days

Custom Wigs: 10-17 Business Days

Custom Wigs (BYOB): 10-17 Business Days (construction starts when hair is received)

Bundle Deals: 7-10 Business Days

Lace Closures & Frontals: 5-7 Business Days 

Shipping Policy

All orders are shipped through UPS with a signature confirmation required for delivery. Due to COVID-19 restrictions we can not guarantee that there will be no delays. We are not liable for any 3rd party shipping delays.

*Standard Shipping is 2-5 Business Days

Express Shipping is 1-3 Business Days

   -Once your order has shipped, you will receive a tracking number sent to your email. 

   -Orders can only be sent to the Shipping Address provided, please double check the order information provided before making your purchase. 

 Refund Policy

All orders can only be refunded no later than 24-48 hours after purchasing. If we so happen to cause an error on our end we have no problem resolving the issue, but all sales are FINAL.

Lost Shipments

Once your order is in the carrier's possession, Rubye Tresses LLC is not responsible for any delayed or lost packages. It is the customers responsibility  to contact UPS customer service for any stolen, lost, or delayed package.